Booking & Cancellation Policy

In order to secure your appointment time, we may require a 50% deposit of the total booking cost. A minimum of 48 hours notice must be given prior to rescheduling or cancelling your appointment, otherwise the deposit will not be refunded.

No shows or cancellations within 48 hours may be charged the total booking cost. This will be charged to the credit card on file. We will not except any future bookings until these charges have been met.

The Beauty Haven appreciates that life can get in the way and you may be unable to attend your appointment due to unforeseen circumstances. If you need to reschedule, please provide 48 hours notice or more, and the deposit will be transferred to your new booking time.

If you cancel your appointment more than once within the 48 hour notice period you will not be re-booked.

Payments

The Beauty Haven accepts payments for products and services via bank transfer, eftpos services, and Afterpay. The Beauty Haven requires payments to be made in full after your treatment prior to leaving the studio. 

We accept all major cards including American Express, Visa, Mastercard, Apple Pay, and Google Pay. Please note there is a 1.9% processing fee for all eftpos payments. All Afterpay transactions incur a +6% charge.

Gift Vouchers are only redeemable on services.

Before and During Your Appointment

Where possible, please attend your appointment with no makeup on. If you are wearing makeup, this will chew into your appointment time as it will have to be removed and results in less time for the treatment itself. This is particularly important for lash lifts and tints and any skin treatments. The more time we have to focus on you and your treatment, the better.

Can I Bring Someone With Me To My Appointment?

Unfortunately you cannot bring someone with you to your appointment. We do not have a waiting area and want the focus to be entirely on you for the duration of your appointment. I will have to turn your company away at the door if you attend with someone else.

Can I Bring My Child With Me?

For the safety of your child and your peace of mind during treatment, you cannot bring your child with you to your appointment. It will be quite distracting to have your child present and result in an interrupted treatment. Please ensure you book a time when you are child free so we can ensure your appointment is as relaxing as possible. This is your time.

What Happens If I Arrive Early?

If you arrive early to your appointment, please ensure you wait in your car or take a seat in the salon until your appointment booking time. I want to ensure each client gets to enjoy a relaxing uninterrupted experience here at The Haven.

Personal Belongings

We do not take any responsibility for the loss of personal belongings left on the premises. We have a container to pop all of your belongings in so they remain together during the course of your treatment.

Product Return Policy

Please choose your product purchases carefully. We will guide you on the best products for your skin concerns. Due to our strict hygiene standards The Beauty Haven will not provide an exchange or refund on any purchases.

Faulty Products

If your purchase is proven to be faulty or defective it may be replaced. Please contact The Beauty Haven as soon as possible if you believe your product is faulty.

Pricing

All treatment, product pricing, and policies at The Beauty Haven is subject to change without notice. We always endeavour to keep our information current and updated but it may not always reflect the prices listed on the website or through our booking software.

If you have any questions or concerns, please do not hesitate to reach out. We are always here to help.